Support Center
We have created this Support Center because we believe that world class
software requires world class customer service and support. Here you will find
all of our support resources gathered in one place. This page should
be your starting point whenever you need help or have questions concerning
how best to use your BSDI web portal or windows software.
Phone Support is available to customers who have purchased a support contract
and for everyone within the first 30 days of purchase. Support is provided between the hours of 9:30 AM to 5:00 PM Eastern Time.
Our Technical Support phone number is: (908) 832-2949
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Email Support
Email Support is also available to customers on a support contract and those
who have purchased a BSDI system within the last 30 days.
Our Technical Support email is:
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Training
All our products are designed to be easy to use and all Windows products come with a very comprehensive, built-in help system.
However, for those who wish to receive training, BSDI is pleased to offer:
- Web based training, where training would be carried out over the Internet.
Please call (888) 273-4348 for further details.
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Important Notes
BSDI's Windows software will now run on both the 32-bit and 64-bit versions of the Windows 7/Vista operating system. Please
click here to view a document that will tell you how to check
which version of Windows 7/Vista you have, so that you can advise BSDI as to which version to send.
Please note: BSDI withdrew support for its Version 9 software/products at the end of 2007 after supporting the product for almost a decade after the last sale.
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Frequently Asked Questions
Click on the
link below to visit our Frequently Asked Questions link to see common questions and their answers
along with some tips and tricks for using our software.
Frequently Asked Questions
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Windows Software Help Documentation (PDF Guides)
Click on the document you wish to view.
Installation, Update and Backup Guides:
Utility/Import Documentation
Software Removal Documentation
Miscellaneous Documentation
Note: You must have Adobe Acrobat Reader to view these files.
